At WP Engine, we perceive that our success is tied on to the successes of our clients—after they win, we win. That dedication to buyer success has been acknowledged with a best-in-class award for the second time this 12 months.
WP Engine’s Buyer Expertise (CX) workforce has been named a 2025 TITAN Enterprise Award winner for Buyer Service Division/Workforce of the 12 months!
Incomes a TITAN Award is a prestigious achievement—and one which speaks on to the excellent service our CX workforce offers each single day.
“Our clients depend on us to ship quick, educated help and recommendation, and this recognition validates the eagerness and experience our service workforce brings to every interplay,” mentioned Slade Cozart, WP Engine VP of Buyer Expertise.
“I’m past happy with this workforce and grateful for the unimaginable work they do to place our core worth of being Buyer Impressed into motion each time they interact with our clients.”
Learn on to be taught extra concerning the TITAN Enterprise Awards and WP Engine’s lengthy historical past of CX excellence.
What are the TITAN Enterprise Awards?
The TITAN Enterprise Awards honor the world’s greatest throughout industries, spotlighting the entrepreneurs and organizations which might be shaping the way forward for enterprise by way of innovation, management, and influence.
Administered by the Worldwide Awards Affiliation (IAA), TITAN Enterprise Awards submissions undergo a blind judging course of carried out by a panel of distinguished senior-level executives, enterprise professionals, and entrepreneurs to make sure each award is earned primarily based on benefit alone.
Excellence that speaks volumes
This recognition from the TITAN Enterprise Awards is one in all a number of main accolades our CX workforce has obtained lately. As evidenced by our a number of Stevie® Awards for Buyer Service, WP Engine frequently raises the bar in managed internet hosting help for WordPress.
WP Engine’s CX division, with over 200 service and WordPress specialists throughout eight nations and specialised groups, created a compelling submission that solidified our spot because the Service Workforce of the 12 months for 2025.
Highlights from WP Engine’s submission embody:
- 75% of WP Engine’s help chats are answered inside 10 seconds.
- WP Engine’s CX workforce has a 99% first-contact decision fee.
- The CX workforce additionally boasts a 96% buyer satisfaction fee year-over-year.
- In a single 12 months, the CX workforce tackled:
- 658,000+ reside chats
- 67,000+ cellphone calls
- 100,000+ help tickets
This honor, which was chosen from greater than 5,000 entries from over 60 nations, locations WP Engine amongst international business leaders like HP, Microsoft, and eBay.
Whether or not by way of one-on-one troubleshooting, around-the-clock availability, or proactive steerage that helps our clients develop, our CX workforce brings experience and empathy to each buyer interplay. This newest award underscores the highly effective influence of their work.
All the time bettering, all the time customer-inspired
Successful a TITAN Award is a proud second—nevertheless it’s not a end line. WP Engine’s CX workforce stays dedicated to elevating the client expertise, exploring new methods to help our customers, and making certain that each buyer receives world-class service.
To our clients: Thanks for selecting WP Engine and trusting us along with your digital experiences. To our CX workforce: Congratulations on yet one more well-deserved recognition!
Need to work with an award-winning workforce? Discover our careers web page for open roles and be part of us in delivering distinctive experiences day by day!
