Every member of the WP Engine group performs an important position in fulfilling our mission to energy confidence on-line.
From the help specialists who assist with technical troubleshooting to the engineers who drive efficiency and innovation throughout our totally managed platform to the handfuls of devoted professionals offering help for our company companions, it takes the mixed effort of greater than 1,000 people to maintain WP Engine rising and thriving.
In our Meet the Specialists sequence, we converse with the individuals who preserve our engine buzzing alongside, exploring their roles, areas of experience, and contributions to the corporate’s success.
On this interview, we converse with Jennah Yozze, an order-to-cash (O2C) operations specialist based mostly exterior of Chicago.
Say hi there to Jennah!
Jennah is a proud mother with a ardour for homicide thriller novels and serving to rescue animals. She’s additionally an important member of WP Engine.
“I used to be drawn to WP Engine due to its wonderful environment and constructive work atmosphere, in addition to the emphasis on a real work-family life stability,” Jennah says.
“I simply love the tradition, the individuals—there are some individuals right here who’re even crazier for animals than I’m!”
When she’s not grooming a rescue pup or tending to her youngsters, Jennah enjoys a quiet life within the suburbs exterior Chicago.
“Dwelling within the burbs strikes the best stability for me,” she says.
“Town is gorgeous, however I desire a quieter nation life for probably the most half.”
WP Engine’s remote-first work atmosphere makes it simple for Jennah to reside and work the place she needs, with a number of room to foster the rescue animals she loves a lot!
Jennah’s profession journey
Jennah was working full-time at one other firm when she discovered her approach to WP Engine by way of a contracting place.
“I began off in a contracting position again in 2022, grew to become a full-time member of the O2C group later that yr, after which a specialist in 2023,” she says.
As a result of her job revolves round financials and cost processing, any operational hiccups might be extraordinarily regarding—each internally and for our prospects. Jennah and her group excel at shortly and successfully fixing points within the order-to-cash cycle.
“Order-to-cash entails every part: ordering, troubleshooting, billing inquiries, aiding prospects, taking and making use of funds, and a little bit little bit of every part in between,” Jennah says.
“Typically it takes a number of ranges of experience on completely different groups to get a process achieved correctly, whether or not or not it’s engineering, order entry, help, and even management. I attempt to assist higher join every group so we will work collectively towards our aim: to assist the client.”
When requested which of WP Engine’s Core Values resonates most along with her, Jennah’s response got here shortly.
“Buyer Impressed. I’ve the perfect intentions for our prospects in thoughts from begin to end and do what I can to get the job achieved proper, each by the client and the corporate,” she says.
“I’ve discovered in my profession and life to at all times, at all times be form. Kindness could make an enormous distinction in any interplay.”
Phrases of knowledge: Progress is an extended recreation
Jennah’s expertise leaving a full-time place to develop into a contractor at WP Engine has supplied her with a singular perspective on attaining skilled progress.
“The power to work with some extremely wonderful individuals in a cutting-edge expertise business was one thing I couldn’t move up,” she says.
“So I did the work: studying articles, attending on-line seminars, asking my friends questions (generally a number of instances about the identical factor), and taking courses. Plus, I imagine a constructive perspective can go a great distance.”
Reflecting on her profession path, Jennah’s responses frequently underscore the facility and significance of positivity. So, when requested what her recommendation could be to aspiring specialists in her discipline, it is sensible that her reply could be empathetic and optimistic.
“Everybody makes errors, and studying new issues takes time,” says Jennah.
“Be affected person with your self and keep in mind that the standard of your work is extra essential than the velocity at which you get it achieved.”
Powered by individuals
WP Engine is powered by individuals identical to Jennah, every of whom performs an important position in our capacity to offer the perfect basis for digital experiences on WordPress.
We’re enthusiastic about constructing a tradition the place positivity thrives and collaboration is the important thing that unlocks success.
As Jennah places it, “A constructive perspective could make processes a lot simpler, and I’m at all times down for a Zoom to assist clarify one thing or discover ways to make it higher.”
Wish to discover out extra about what it’s prefer to work at WP Engine? Go to our careers website to see the roles we presently have open and take a look at our weblog for extra details about all the good individuals who work right here!
