From our award-winning buyer assist staff to the engineers who hold our platform and providers quick and performant, every certainly one of WP Engine’s greater than 1,000 workers is significant in fulfilling our mission to energy confidence on-line.
We take satisfaction in our staff’s experience, whether or not in technical troubleshooting for WordPressⓇ[1] websites, driving relentless innovation throughout our totally managed internet hosting platform, or offering distinctive assist for our company companions.
Our Meet the Consultants sequence is a chance to peek backstage, studying extra concerning the roles, areas of experience, and contributions people are making to drive success for WP Engine and our clients.
On this function, we’ll introduce you to Karissa Zuroski, a Gross sales Director based mostly in Omaha, Nebraska.
Say hiya to Karissa!
Karissa has at all times had a watch for alternative, even when it wasn’t precisely what she anticipated. Recent out of faculty, she was working as a company occasion planner when she utilized to be a “happiness engineer” at Flywheel, considering it was an workplace assistant function.
“I used to be keen to maneuver on from occasions, and Flywheel had such a robust model in Omaha,” she says. “I ended up being recruited for his or her small gross sales staff due to my background in occasion gross sales.”
Although she had averted different gross sales alternatives, she rapidly discovered her place within the firm’s collaborative gross sales mannequin.
“My dad is a profession salesman, and I by no means thought I’d observe in his footsteps,” she says, “however I fell in love with the partnership-based, consultative strategy we use right here.”
Primarily based in Omaha, Karissa’s function offers her the chance to construct, refine, and scale processes that assist long-term buyer worth and retention.
“My favourite a part of working right here is the autonomy. I really feel trusted to make selections, clear up issues, and drive significant options throughout the enterprise.”
When she’s not centered on buyer success or staff efficiency, Karissa is all about household. “I’ve two younger youngsters, so outdoors of labor, I’m often on a motorbike experience, cooking dinner, or hanging out with cousins.”
Karissa’s profession journey
Over the previous 9 years, Karissa has helped lead and scale high-performing gross sales groups by specializing in what issues most: teaching expertise, constructing process-driven techniques, and making exhausting selections rapidly.
She has constructed a popularity for main high-performing groups and navigating change with empathy and readability.
She at the moment leads the Model Account Administration staff, the place she’s answerable for constructing a gross sales mannequin that’s rooted in worth and long-term buyer success.
“The way in which we promote has modified drastically,” she explains. “I used to be introduced into this function to design a value-based promoting mannequin that prioritizes nice outcomes for our clients, which in flip drives retention.”
A key a part of her work is motivating and supporting the staff via fixed change. “It’s exhausting to construct momentum when issues are at all times shifting. We’ve adopted a ‘decelerate to go quick’ mindset, and that’s been a game-changer.”
In terms of staff constructing and management, one lesson particularly stands out:
“Not each funding pays off, and that’s okay,” she says. “It takes maturity to acknowledge when one thing isn’t working and make a change. However on the flip facet, if you spot coachable, high-impact expertise that aligns together with your mission? Go all in.”
As for the way she continues to develop her personal expertise? “Omaha has a fantastic community. I keep linked via conversations and native friends. I’m additionally at all times keen to tackle new challenges. That’s been one of many largest private progress levers for me.”
Phrases of knowledge: act with intention
Karissa has acquired plenty of recommendation all through her profession, however a quote from her father has caught together with her and formed her mindset, each in gross sales and in life.
“Some will, some gained’t, what’s subsequent?” she says merely.
“It jogs my memory to not waste power on issues that don’t serve me. It’s particularly nice recommendation in gross sales the place conserving a degree head is all the things.”
To these contemplating an identical profession path, her recommendation is straightforward however highly effective:
“Don’t delay the inevitable, act with intention, and embrace readability over consolation.”
For these contemplating a profession at WP Engine, Karissa underscores her staff’s collaborative strategy.
“Make connections. The WordPress group is extremely welcoming,” she says, “and the individuals you meet can open doorways to superb alternatives.”
Powered by individuals
WP Engine is powered by individuals similar to Karissa. When requested to establish her favourite facet of her job at WP Engine, her reply displays a tradition the place people are empowered to make an impression.
“My favourite factor about working at WP Engine is being trusted with autonomy. I can management outcomes by fixing issues and driving options throughout all areas of the enterprise.”
Wish to discover out extra about what it’s prefer to work at WP Engine? Discover our present openings and take a look at our weblog for extra inspiring tales from WP Engine’s specialists!
