WP Engine’s mission to energy confidence on-line depends on the dedication and experience of greater than 1,000 international staff.
The mixed effort of our entire group—from the assist specialists fixing technical challenges to the engineers driving efficiency and innovation throughout our totally managed internet hosting platform to the passionate professionals supporting our company companions and everybody in between—ensures continued progress and success for WP Engine and our clients alike.
Our Meet the Consultants collection highlights a few of the individuals who carry this mission to life, showcasing their roles, areas of experience, and invaluable contributions to WP Engine and our clients, in addition to recommendation for different aspiring professionals of their fields.
On this function, we’re excited to introduce you to Alexandria Martinez, a technical assist specialist primarily based in Poplar Grove, Illinois.
Say hey to Alexandria!
Meet Alexandria Martinez, a significant member of our assist group who brings a mixture of technical talent, collaborative vitality, and people-first enthusiasm to each buyer interplay.
Her WP Engine journey started by an surprising connection: World of Warcraft. A good friend she met whereas gaming typically spoke passionately in regards to the tradition and function he discovered at WP Engine, and it left a long-lasting impression.
“It actually spoke volumes that, with out being requested, he would at all times discuss so extremely about working right here,” Alexandria recollects.
“I’d been in search of an organization that really valued and appreciated its folks—not simply as staff, however as people. Listening to the way in which he talked about WP Engine made it seem to be the type of place I wished to be.”
When she’s not serving to clients or mentoring colleagues, Alexandria can typically be discovered crocheting, constructing Legos, or adventuring by video games like World of Warcraft, Stardew Valley, and Valheim. A self-professed Harry Potter fan, she additionally treasures time together with her husband and 9-year-old daughter.
Alexandria’s profession journey
Her profession path hasn’t been with out challenges. Earlier than becoming a member of WP Engine, Alexandria had earlier expertise in assist roles however had by no means labored in a area this technical.
“It was intimidating at first,” she admits.
“WordPress was utterly new to me, however I’ve at all times beloved serving to folks. My mentors, in addition to the WordPress group as an entire, have been instrumental to my progress on this function.”
Alexandria began her assist profession at WP Engine in 2022. Since then, she’s moved rapidly by the ranks, and her experience now touches nearly each a part of the platform.
“My space of experience is…properly, every thing!” she jokes.
“The most effective components of my function is the chance to assist all types of points—whether or not it’s headless, SSL, or normal troubleshooting.”
In an trade that evolves quickly, Alexandria depends on a mix of inside assist and self-driven studying to remain sharp.
“Our managers do an excellent job sharing instruments and assets to maintain us knowledgeable, and I take full benefit of instruments like LinkedIn Studying and trade blogs to continue learning,” she says.
Whereas Alexandria works remotely, she says the sense of group at WP Engine has by no means felt distant.
“My favourite factor about WP Engine is the folks,” she shares.
“Even working remotely, there’s actual camaraderie right here. I’ve made lifelong associates—folks I chat with each day, collaborate with, even change care packages with throughout the globe!”
To that finish, Alexandria is an energetic member of WP Engine’s Digital Americas Council, the place she helps form occasions and experiences for distant staff throughout the U.S.
“We’re at all times in search of methods to carry our folks collectively and make our remote-first work setting really feel extra vibrant and linked,” she says.
Phrases of knowledge: Embrace alternatives to study new abilities
With technical complexity typically comes unpredictability, and that’s the place Alexandria thrives.
“Each interplay is completely different—the one fixed is that we’re fixing issues,” she explains.
Alexandria attributes a lot of her success to her adaptability and starvation for progress—a mindset handed down from her mom.
“My mother at all times mentioned, ‘The extra instruments you’ve in your toolbelt, the higher,’ and that’s one thing I’ve carried with me,” she says.
“I’m continually volunteering for brand new initiatives, since you by no means know when a brand new talent will enable you to resolve the subsequent powerful subject.”
Alexandria’s greatest recommendation for these trying to advance their careers? Don’t let worry maintain you again.
“You’ll fail 100% of the belongings you don’t strive,” she says.
“Even for those who fail, you’ve discovered one thing new. Simply go for it.”
Powered by folks
Alexandria’s ardour for folks, fixed curiosity, and drive to develop make her a useful a part of WP Engine’s Help group. Folks like her are the rationale we’re in a position to energy confidence on-line each single day.
Wish to discover out extra about what it’s prefer to work at WP Engine? Discover our present openings and take a look at our weblog for extra inspiring tales from WP Engine’s consultants!
