I Evaluated G2’s 7 Greatest Dialog Intelligence Software program

You’ll be able to have the right pitch deck, a bulletproof CRM, and reps who know your product inside out, however in case you’re not listening to what’s taking place on gross sales calls, you’re flying blind!

That’s what pushed me to guage over 20 instruments to search out the finest dialog intelligence software program. Not simply platforms that file calls, however ones that truly assist gross sales leaders coach smarter, spot deal dangers earlier, and replicate what high reps are doing finest.

And it’s not only a nice-to-have, in case you ask me or the market knowledge. The worldwide dialog intelligence software program market is predicted to develop from $25.3 billion in 2025 to $55.7 billion by 2035, with a CAGR of 8.2%. That form of progress exhibits simply how a lot strain gross sales groups are beneath to make each dialog depend.

The seven finest dialog intelligence platforms on this listing stood out for his or her rep-friendly design, actionable insights, and skill to assist each lean gross sales groups and world RevOps organizations. Whether or not you’re making an attempt to enhance ramp occasions or standardize discuss tracks, these instruments may help.

What makes a dialog intelligence software program value it?

Gross sales calls maintain much more than simply chatter — objections, shopping for indicators, even silent pink flags. However in case you’re not truly capturing what’s stated (and the way it’s stated), we could have an issue, Houston.

That’s the place dialog intelligence software program steps in. As a substitute of handing you uncooked transcripts, these instruments spotlight the moments that matter: when offers go off observe, when reps miss cues, or when patrons drop delicate indicators of intent. And since most of those instruments sync along with your CRMs, you’re not left piecing issues collectively after the very fact.

And it’s not nearly closing new offers. Should you don’t prioritize buyer retention, you danger shedding a lot of your small business. When conversations drive each pipeline progress and long-term loyalty, having a transparent view into each name turns into non-negotiable.

What I prioritized when evaluating dialog intelligence software program 

Not each instrument within the dialog intelligence house is constructed for income impression. Some simply file calls. Others floor precise perception. To slim it down, I centered on platforms that ship clear worth to gross sales managers, reps, and RevOps groups alike.

Right here’s what I prioritized when evaluating the very best dialog intelligence software program:

• Teaching and rep efficiency insights: One of the best dialog intelligence platforms don’t simply hand over metrics; they assist gross sales managers grow to be higher coaches. I seemed for instruments that highlight discuss ratios, objection dealing with, filler phrase utilization, and time spent discussing key subjects. Bonus factors if they provide rep scorecards, development monitoring over time, and the power to check efficiency towards high performers. Instruments that may flip uncooked name knowledge into teaching alternatives had been excessive on my listing.
• Searchable name transcripts and AI summaries: Pace issues when reviewing calls. I prioritized platforms that supply correct, speaker-separated transcriptions and AI-powered summaries of every dialog. I additionally seemed for instruments that tag key phrases, seize follow-up actions, and will let you search previous calls by matter or phrase.
• CRM and workflow integrations: Name intelligence isn’t useful if it lives in a silo. I favored platforms that combine cleanly with different core programs. Whether or not it is auto-logging calls, pushing insights into the CRM, or triggering alerts in a group workspace, the instruments that match seamlessly into day by day workflows stood out.
• Actual-time steerage and alerts: Some instruments don’t watch for the decision to finish. I seemed for platforms that may provide in-the-moment prompts, like reminders to ask funds questions or flag when a competitor is talked about. Past that, post-call alerts, akin to notifications for dangerous offers, destructive sentiment, or missed subsequent steps, additionally performed an enormous function in my listing. These real-time nudges assist reps course-correct whereas it nonetheless issues.
• Scalability and person expertise: A terrific platform can’t gradual your group down. I paid shut consideration to onboarding workflows, interface readability, and the way rapidly groups can begin seeing worth. Instruments that assist quick implementation, customizable dashboards, and clear person interfaces made the strongest impression.

The listing under accommodates real person evaluations from the dialog intelligence platform class web page. To be included on this class, an answer should:

• Transcribe calls into textual content and knowledge that may be searched and analyzed
• Analyze the transcription of a name and establish key phrases, themes, and attainable motion gadgets
• Present statistics of a dialog, together with discuss ratios, buyer interactivity, and complete name length

*This knowledge was pulled from G2 in 2025. Some evaluations could have been edited for readability.

Gong is broadly utilized by mid-market corporations, with 71% of its customers coming from that section, in line with G2 Information. It’s generally adopted in industries like laptop software program, IT companies, and advertising and marketing, the place groups depend on dialog insights for teaching and gross sales efficiency. Gong at the moment holds a 100% satisfaction score on G2.

One factor that stood out throughout evaluations was how usually teaching got here up. I learn a number of mentions of Gong serving to managers spot discuss ratios, objection dealing with, and key deal dangers with out having to sit down by means of each minute of a name. Reps and enablement groups appeared to lean closely on these options to pinpoint what high performers had been doing in a different way and to create stronger onboarding packages.

The AI summaries additionally confirmed up incessantly. Reviewers favored not having to take notes throughout conferences and appreciated how the platform routinely captured motion gadgets and follow-ups. I can see how this helps salespeople transfer sooner between calls with out shedding observe of subsequent steps.

However I observed some recurring suggestions from reviewers about sentiment tagging. It is not a giant downside, simply one thing a number of customers identified. Whereas customers appreciated with the ability to perceive sentiment throughout discussions, there have been occasional misclassifications of tone or intent. It’s not a dealbreaker, but it surely’s one thing to remember when counting on AI-generated content material normally. 

There have been additionally a handful of feedback from reviewers about missed or delayed recordings. Though it didn’t appear to occur usually, I observed G2 customers saying that the decision recording took time to load or wasn’t captured at occasions.

I additionally got here throughout reward for Gong’s search performance. Customers talked about with the ability to rapidly discover particular calls or bounce to key elements of a transcript utilizing key phrases or timestamps. For managers reviewing a number of offers or prepping for follow-ups, this saved important time.

Gong stands out as a dependable dialog intelligence platform that balances usability with actual teaching worth for mid-sized gross sales groups.

What I dislike about Gong:

• Some evaluations flagged points with sentiment tagging, the place the AI misinterpreted tone or emotional nuance.
• I additionally noticed a number of feedback about occasional recording loading delays, particularly when Gong wasn’t arrange accurately for the assembly.

What G2 customers dislike about Gong:

“Generally I overlook to tag the decision or add a remark proper after, and it may be robust to search out it later when every little thing blends collectively. A bit extra construction or reminders can be useful.”

– Gong Evaluation, Emma L.

Salesforce Gross sales Cloud is without doubt one of the most widely known platforms within the gross sales tech stack, and whereas it’s historically often called a CRM, many groups additionally use it as a dialog intelligence platform by means of its integrations and built-in gross sales analytics options. Based on the G2 Grid Report, it’s particularly standard in laptop software program, IT companies, and monetary companies, with 48% of customers in mid-market corporations and 34% in enterprises.

I got here throughout plenty of evaluations highlighting how customizable Salesforce is. From name consequence fields to automation triggers and dashboards, customers stated they may tailor almost every little thing to match how their group works. That flexibility makes a giant distinction when making an attempt to tug dialog knowledge into the broader gross sales movement.

However that very same depth appears to return with a trade-off; a number of reviewers admitted that it could really feel overwhelming and not using a RevOps lead or Salesforce admin guiding the best way. It’s not the form of platform you need to work out on the fly.

Reporting stood out as one other main energy. Customers favored how straightforward it was to create dashboards that pulled in name outcomes, notes, and speak to engagement alongside pipeline metrics. In a number of evaluations, I noticed managers point out constructing customized stories for name follow-ups or figuring out stalled offers based mostly on dialog historical past. It’s not a devoted name analytics engine, however when built-in properly, it capabilities like one.

Assist, nevertheless, felt a bit inconsistent throughout the evaluations. Some customers had no points, however I additionally learn feedback about gradual decision occasions and an absence of direct assist for extra technical configurations.

Value got here up as a standard theme in G2 evaluations, notably in relation to add-ons and third-party connectors. Some customers famous that bills can improve as extra options are layered in, which can be one thing to think about for groups with tighter budgets. Nonetheless, many felt the platform’s depth and capabilities delivered robust total worth.

That stated, I noticed a stunning quantity of optimistic suggestions on the general expertise as soon as it’s arrange. Regardless of the complexity, customers discovered the UI approachable and the system well-organized. Reps claimed they may simply evaluation deal exercise and floor previous conversations with out bouncing between instruments.

Salesforce Gross sales Cloud is a strong selection for gross sales organizations that need to carry name insights right into a centralized, extremely customizable CRM, notably in the event that they’ve bought the admin assets to assist it.

What I dislike about Salesforce Gross sales Cloud:

• A number of customers identified that it takes time to get snug, particularly and not using a devoted admin to handle setup and upkeep.
• I gathered that assist and pricing had been two frequent issues. Some evaluations famous delays in getting assist, and others flagged the price of unlocking extra superior options.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Outdated UI/UX: Regardless of its energy, the interface feels dated and unintuitive. Some components appear caught within the 90s, and it could take too many clicks to get the place you’ll want to go.
Steep studying curve: New customers usually discover the system overwhelming, and even skilled customers can battle with the structure or remembering the place particular options reside.
Efficiency lag: Often, pages or stories might be gradual to load, particularly when coping with giant datasets or advanced dashboards.”

– Salesforce Gross sales Cloud Evaluation, Juan M.

Fathom has rapidly grow to be a favourite amongst small groups, with 83% of customers coming from small companies, in line with G2 Information. It’s particularly standard in laptop software program, advertising and marketing and promoting, and consulting, the place quick assembly turnarounds and clear subsequent steps are key. With a 100% G2 Satisfaction Rating, it’s protected to say customers love how a lot time and psychological vitality it saves.

Throughout the evaluations I analyzed, transcription high quality was probably the most incessantly said energy. Customers described it as extremely correct, even in fast-paced conferences, and appreciated how the output didn’t simply seize phrases however formatted them in a means that made evaluation simpler. The construction, paired with timestamped highlights, appeared to assist folks discover what they wanted rapidly with out having to replay the complete dialog.

Summaries had been one other standout. I learn dozens of feedback about how a lot time Fathom saved by routinely producing assembly recaps that embrace motion gadgets and follow-ups. These summaries got here with clear formatting, which made sharing notes with purchasers or teammates easy. Many customers said that this changed their outdated note-taking routine solely.

I additionally got here throughout repeated callouts for ease of use. Even customers new to dialog intelligence stated they had been in a position to get worth straight away, with out digging by means of assist docs or lengthy tutorials. 

Fathom’s integrations had been one other frequent theme, particularly Zoom and HubSpot. Reviewers liked that Fathom ran seamlessly in Zoom calls, so they didn’t have to fret about setup throughout every assembly. Quite a lot of customers additionally famous that the HubSpot integration helped with logging name outcomes and following up within the CRM, which made it simpler to take care of constant deal information.

Nonetheless, not every little thing was frictionless. Just a few customers flagged points with Zoom integration, largely round missed or delayed recordings when conferences had been launched with out preparation.

I additionally learn a small variety of evaluations saying that regional accents sometimes impacted transcription accuracy, although this wasn’t referred to as out as a dealbreaker.

Fathom is a robust match for small groups and particular person customers who need quick, correct assembly information with as little guide work as attainable. 

What I dislike about Fathom:

• I got here throughout a number of evaluations mentioning that impromptu conferences may trigger points if Fathom wasn’t added forward of time. That seems like one thing fast-moving groups would possibly need to be careful for.
• There was additionally some suggestions round transcription accuracy dropping barely with regional accents. It didn’t appear to be a significant subject, but it surely’s one thing I’d need to check in a world group atmosphere.

What G2 customers dislike about Fathom:

“Fathom isn’t obtainable on cellular units. Whereas the desktop expertise is superb, being locked out on a telephone or pill seems like a missed alternative, particularly once I’m making an attempt to evaluation a abstract or reference notes on the go. Briefly, Fathom is a robust, reliable instrument, simply want it supported cellular platforms too.”

– Fathom Evaluation, Marty T.

HubSpot Gross sales Hub is broadly adopted by smaller and mid-sized groups, with 56% of customers from small companies and 39% from mid-market, in line with G2 Information. It’s particularly standard in laptop software program, IT companies, and advertising and marketing, the place groups need a single platform for CRM, e-mail monitoring, and light-weight dialog intelligence options.

As I combed by means of evaluations, one factor turned clear: customers love how easy it’s to log and observe calls in HubSpot. Fairly a number of reps stated they may simply connect calls on to offers or contacts. That ease of monitoring, mixed with HubSpot’s clear exercise timeline, makes it easy to choose up proper the place you left off in a deal.

The platform’s e-mail monitoring and engagement alerts additionally got here up incessantly. Reviewers appreciated realizing precisely when a prospect opened an e-mail or clicked a hyperlink. Whereas that’s not a conventional dialog intelligence characteristic, it provides gross sales groups useful context earlier than making a follow-up name.

Gross sales sequences additionally acquired constant reward. G2 customers famous that establishing sequences, together with emails and name duties, was easy and that the built-in templates helped preserve consistency throughout outreach. This appears notably helpful for smaller gross sales groups seeking to scale their efforts with out including extra instruments.

I did see some issues pop up, too. Pricing was the commonest. Whereas customers stated the bottom platform is accessible, a number of evaluations identified that prices can climb rapidly as your group scales or wants extra options.

I observed feedback about customization, with some dashboards and stories showing restricted for customers in search of extra detailed management over gross sales or name monitoring workflows.

HubSpot Gross sales Hub is a robust match for rising gross sales groups who need restricted dialog intelligence baked into their CRM, without having to handle one more instrument.

What I dislike about HubSpot Gross sales Hub:

• Pricing got here up repeatedly in G2 evaluations. I observed a number of customers flagging that prices can add up quick as your group grows or wants superior options.
• I got here throughout a number of evaluations that famous the educational curve when making an attempt to make use of extra superior automation or reporting options. It’s straightforward to start out, however going deeper can take a while.

What G2 customers dislike about HubSpot Gross sales Hub:

“The one actual draw back for me is the pricing; when you begin scaling and want extra superior options, it could get costly. Additionally, some customisation choices really feel restricted until you improve to increased tiers. However total, the worth remains to be there in case you’re critical about gross sales.”

– HubSpot Gross sales Hub Evaluation, Alexander Tsepo D.

Fireflies.ai is a dialog intelligence instrument designed for lean, fast-moving groups, and the information exhibits it. Based on G2, 81% of customers are from small companies, with robust adoption in consulting, advertising and marketing, promoting, and IT companies.

One of the crucial highlighted strengths in G2 evaluations was transcription. I learn dozens of feedback about how dependable and clear the transcripts are, even in fast-paced conversations. Customers highlighted that the AI does a strong job of breaking down who stated what and when. Nonetheless, I additionally noticed a number of evaluations the place folks talked about occasional errors, normally in noisy environments or when audio system overlap. It doesn’t look like a dealbreaker, but it surely’s one thing customers felt wanted little modifying at times.

Past that, Fireflies’ abstract and search options got here up repeatedly. The platform pulls out highlights, motion gadgets, and speaker-level insights. Many reviewers favored with the ability to scan conferences for key phrases, filter by matter, or bounce on to resolution factors. From what I learn, this saved groups a ton of time when prepping for follow-ups or referencing previous discussions.

I additionally observed plenty of reward for the way simply Fireflies integrates with instruments like Google Meet, Zoom, and Microsoft Groups. For Meet customers particularly, the Chrome extension was a favourite; it lets the bot be part of with none additional work. However this ease doesn’t at all times carry over to different platforms. I gathered that you must manually invite Fireflies to Zoom or Groups calls, which is a slight problem for customers operating hybrid assembly stacks.

One other level that got here up was Fireflies’ AI credit score system. Just a few customers stated they felt restricted by how credit are structured, particularly when making an attempt to make use of superior options. It didn’t look like a common subject, however for heavier customers, this was a famous friction level.

All issues thought-about, Fireflies.ai is a superb match for small groups who want quick, searchable name transcripts and summaries with out the overhead of a bigger CI platform.

What I dislike about Fireflies.ai:

• Some reviewers stated the AI credit can really feel limiting, particularly when groups need to use extra superior options incessantly.
• I additionally noticed a number of feedback about having to manually invite the bot on Zoom or Groups, which may result in missed recordings in case you overlook.

What G2 customers dislike about Fireflies.ai:

“The AI credit. Want there have been extra obtainable for the Professional Plan or that some options did not value credit.”

– Fireflies.ai Evaluation, Paula L.

Jiminny is purpose-built for teaching and gross sales enablement, and its person base displays that. Based on G2, 61% of Jiminny customers come from mid-market corporations, notably in laptop software program, IT companies, and advertising and marketing. It’s a instrument that helps gross sales leaders get hands-on with name evaluations, efficiency monitoring, and name libraries.

I got here throughout plenty of reward for its reside teaching instruments. Managers can pay attention in, depart time-stamped feedback, and tag particular moments with out interrupting the circulation. That hands-on assist, with out hovering, got here up as a giant plus in evaluations.

Transcriptions and summaries had been additionally highlighted. Most customers stated the transcripts had been clear and usable, even pulling out motion gadgets and subsequent steps routinely. However I did see a number of mentions that accuracy can dip if the decision will get noisy or audio system overlap. It wasn’t a significant grievance, extra of a lightweight touch-up state of affairs.

What actually stood out was the search performance. Reps and managers favored with the ability to filter calls by matter or phrase and bounce proper to the related moments. The playlist characteristic bought shoutouts, too. Reviewers talked about curating the very best calls into libraries for brand spanking new reps onboarding or team-wide teaching. It’s a intelligent technique to repurpose precise gross sales conversations as studying content material.

Some customers commented that whereas the interface is mostly straightforward to make use of, it could really feel a bit dense when switching between calls or reviewing lengthy recordings. Just a few reviewers shared they would like extra flexibility in how the knowledge is laid out to higher swimsuit their workflow.

I additionally noticed notes about recording permissions. If a participant doesn’t settle for the opt-in, the decision received’t be captured. That’s truthful from a compliance perspective, however I can see the way it may throw groups off in the event that they overlook to verify it forward of time.

Integrations had been talked about positively, particularly the sync with Salesforce, HubSpot, and calendar instruments. It feels like groups utilizing Jiminny don’t must waste time manually logging name exercise or monitoring follow-ups.

Jiminny seems like the suitable match for groups that care about teaching with context and wish their calls to double as coaching assets.

What I dislike about Jiminny:

• Some evaluations flagged that transcription accuracy drops when audio system discuss rapidly or over one another, which I perceive might be a problem throughout extra chaotic calls.
• The interface had blended evaluations. It really works, however a number of customers felt it might be cleaner, notably when navigating a number of conversations without delay.

What G2 customers dislike about Jiminny:

“Lack of ability to obtain the recording in a usable format is difficult. This must be modified to with the ability to obtain to an MP4.”

– Jiminny Evaluation, Michelle I.

Substrata takes a novel strategy to dialog intelligence by going past phrases and analyzing the emotional indicators behind them. It’s particularly standard with smaller groups — 51% of customers are from small companies, and one other 28% from mid-market. The instrument is mostly utilized in IT companies, advertising and marketing, and accounting, the place understanding purchaser sentiment might be the distinction between a stalled deal and a signed contract.

One of many greatest benefits reviewers famous was how properly Substrata identifies tone, intent, and behavioral indicators throughout reside calls. It offers real-time perception into the dynamics of a dialog whereas monitoring how properly one thing is delivered and acquired.

Customers shared that this helped them adapt their responses and deal with objections extra successfully, particularly in high-stakes or advanced gross sales interactions. This deeper layer of understanding gave gross sales leaders extra confidence in evaluating how calls had been truly touchdown.

Substrata’s e-mail monitoring additionally stood out as a priceless companion to reside dialog evaluation. Reviewers said it helped them perceive how their messages had been being interpreted, along with after they had been opened. G2 reviewers shared utilizing the e-mail extension to investigate purchaser sentiment and engagement patterns, which helped form follow-ups.

Buyer assist was one other space the place G2 customers persistently had good issues to say. They described the assist group as responsive and straightforward to work with. Whether or not it was answering questions or providing steerage on finest practices, customers appreciated having fast entry to assist when wanted. The platform’s documentation and assist assets had been additionally well-structured and helpful for groups who had been new to dialog intelligence instruments.

Some reviewers famous that getting in control with Substrata required some adjustment. Whereas the information was thought-about highly effective, a number of customers talked about a slight studying curve initially.

Value additionally surfaced in person suggestions, usually tied to how the instrument is used throughout totally different group sizes and workflows. Whereas many small enterprise customers discovered robust worth in Substrata, some famous that pricing may grow to be an element as groups develop or utilization expands.

There was additionally some suggestions round customization limitations. Just a few G2 customers wished extra choices to regulate how knowledge and insights had been organized or displayed. This wasn’t a common subject, but it surely pointed to alternatives for extra personalization.

Substrata is a robust selection for groups seeking to elevate their gross sales conversations with deeper emotional perception and real-time suggestions, with out sacrificing ease of use or assist high quality.

What I dislike about Substrata:

• Some customers identified that even with good insights, it’s not at all times clear what to do subsequent. I observed a number of reviewers asking for playbooks or steerage constructed into the instrument.
• I observed a number of evaluations the place smaller groups talked about needing to weigh the pricing rigorously. Whereas the worth was clear to many, some stated they needed to justify the associated fee internally earlier than shifting ahead.

What G2 customers dislike about Substrata:

“The interface may use a bit extra visible polish and person customization. Whereas the information is highly effective, some charts and dashboards take a little bit of getting used to. When you’re over that preliminary hump, it’s straightforward to navigate however a extra tailor-made dashboard setup would enhance the expertise.”

– Substrata Evaluation, Mike B.

Calls are simply the beginning. Browse the top-rated gross sales analytics software program to layer even deeper insights on high of your conversations.