I Evaluated 10 Greatest Outbound Name Monitoring Software program for 2025

Most go-to-market groups already use demo automation software program. It’s desk stakes at this level. However simply having a instrument in place doesn’t imply it’s doing its job nicely.

You’ll be able to have the perfect gross sales pitch on the planet, however for those who don’t know what occurs after your reps decide up the telephone, you’re flying blind.

The greatest outbound name monitoring software program provides you visibility into what’s working, what’s not, and the place offers are stalling. It helps you pinpoint which calls result in conversions, which scripts resonate, and which reps want teaching. But too many groups nonetheless depend on outdated strategies or scattered programs that don’t join the dots between outbound exercise and precise outcomes.

I dug into the highest outbound name monitoring instruments to search out those that supply actual readability,  not simply name logs. I reviewed G2 scores, in contrast options throughout platforms, and checked out how gross sales and help groups are utilizing these instruments to enhance outreach and shut extra offers.

Whether or not you’re a startup dialing on your first few clients or a big group optimizing high-volume outbound campaigns, this information will assist you discover the perfect name monitoring software program to match your workflow and increase your outcomes.

My 10 greatest outbound name monitoring software program picks for 2025

Whereas testing and evaluating these instruments, it grew to become clear how a lot they optimize outbound outreach. They provide reps real-time visibility into name exercise, enhance join charges, and assist groups observe up with precision and velocity.

In response to 360iResearch, the worldwide name monitoring software program market is projected to achieve $2.12 billion by 2030, rising steadily as extra companies prioritize data-backed calling methods.

In the event you’re questioning which instrument helps reps hit their each day dial objectives, which one supplies the perfect analytics for name outcomes, or which platform integrates cleanly along with your CRM, learn on, and you will you should definitely discover out. 

What makes the perfect outbound name monitoring software program price it: My opinion

• Permit customers to position outbound calls instantly from the platform
• Observe and log name interplay knowledge akin to length, outcomes, recordings, and engagement insights

*This knowledge was pulled from G2 in 2025. Some opinions have been edited for readability.

HubSpot Gross sales Hub is a contemporary gross sales software program designed to assist rising groups construct a pipeline, deepen relationships, and shut extra offers sooner. In response to G2 Knowledge, 62% of small companies use it, which factors to its ease of use and talent to help groups with out requiring deep technical experience.

I’ve seen that HubSpot Gross sales Hub is commonly praised for being fast and simple to arrange. The easy onboarding course of means gross sales groups can get began instantly, reducing down delays and letting them concentrate on connecting with prospects moderately than configuring instruments.

One characteristic that persistently stands out is name monitoring. Customers point out how easy it’s to log calls, report outcomes, and evaluate recordings. In response to a number of reviewers, this reduces guide effort and ensures gross sales groups have clear, dependable information of their conversations.

One other widespread spotlight is the flexibility so as to add customized properties for contacts and offers. Many G2 customers respect this flexibility, saying it helps them align the CRM with their distinctive gross sales processes. Reviewers observe that these fields give gross sales groups higher visibility into deal progress and assist them tailor reporting to their objectives.

I’ve additionally seen numerous constructive suggestions about cellular note-logging. When gross sales reps make calls from a cellular gadget, a pop-up makes it straightforward to jot down notes immediately. Many reviewers say this protects time and ensures vital particulars aren’t misplaced, which strengthens follow-ups and buyer relationships.

That stated, some customers increase considerations about pricing. Prices can climb rapidly, particularly when including extra calling minutes. Nonetheless, many agree that the superior options obtainable at larger tiers ship robust worth, although a number of counsel that extra versatile pricing or bundled minutes would make the platform much more enticing.

Lists don’t at all times refresh instantly, and some reviewers talked about they’d like a guide refresh possibility to make issues smoother. Whereas not a deal-breaker, this enchancment might additional streamline day-to-day workflows.

General, based mostly on the opinions I’ve learn, HubSpot Gross sales Hub is extensively praised for its accessibility, helpful gross sales options, and talent to assist groups construct a pipeline and shut offers sooner.

What I dislike about HubSpot Gross sales Hub:

• The pricing can climb quick, particularly for those who want extra calling minutes, and I’ve seen some reviewers want for extra versatile choices.
• Lists don’t at all times refresh instantly, and from what I’ve learn, folks suppose a guide refresh button would make issues smoother.

What G2 customers dislike about HubSpot Gross sales Hub:

“Whereas HubSpot Gross sales Hub is nice general, the pricing can rapidly turn out to be a priority for small companies. Many superior options like customized reporting, a number of pipelines, or automation workflows are locked behind higher-tier plans, which may really feel costly while you’re simply beginning out.”

– HubSpot Gross sales Hub Assessment, Jackson R.

What I dislike about Salesforce Gross sales Cloud:

• The lead prioritization might use clearer visible cues, and I’ve seen some reviewers want navigation felt a bit sooner.
• The educational curve can really feel steep at first, and from what I’ve learn, it takes a while earlier than the platform’s full worth actually clicks.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Some elements of the interface may be overwhelming or unintuitive, particularly for newer customers. At instances, it’s sluggish to load or will get laggy throughout peak hours, and organising customized experiences or dashboards can require assist from admins. The educational curve is a bit steep for superior options, and a few processes really feel extra advanced than needed.”

– Salesforce Gross sales Cloud Assessment, Lemuel P.

OpenPhone is a collaborative telephone system for groups that integrates calls, texts, and contacts into an intuitive app that works seamlessly throughout gadgets. Many reviewers spotlight the cross-device flexibility, saying it makes it straightforward to remain linked whether or not within the workplace or on the go.

My favourite characteristic is the wealthy set of contact properties obtainable. Reviewers observe that this makes it easy to prepare contacts nationwide, whether or not by space or commerce kind, so groups can find the fitting particular person extra rapidly and keep organized.

One other characteristic that always stands out is the flexibility so as to add customized tags and notes to contacts. Customers say this retains vital consumer particulars shut at hand, making them really feel extra ready for calls and follow-ups. In response to suggestions, this small however highly effective functionality streamlines on a regular basis workflows.

I additionally see frequent reward for AI-powered name summaries. A number of reviewers point out that these summaries save time and enhance accuracy by capturing key factors with out requiring groups to replay recordings. G2 Knowledge exhibits that 83% of customers highlighted this as one in all their favourite options.

What I dislike about OpenPhone:

• I’ve seen some reviewers want there have been extra native CRM integrations to make the platform much more helpful.
• Just a few folks talked about delays in voicemail notifications, which can be minor however nonetheless break the in any other case seamless expertise.

What G2 customers dislike about OpenPhone:

“There aren’t any actual downsides to utilizing OpenPhone, except you’re making an attempt to pick a particular telephone quantity, because the obtainable numbers are picked at random. I additionally confronted a problem the place 2 of my 3 numbers have been recognized as “Rip-off Doubtless.” This challenge prompted me to achieve out to an out of doors service to re-label every quantity.”

– OpenPhone Assessment, Timothy P.

What I dislike about Salesloft:

• Name‑skipping in cadences feels a bit clunky because it isn’t computerized, and I’ve seen reviewers saying guide updates can sluggish issues down.
• Some customers speak about alert fatigue from too many low‑precedence notifications, which makes it more durable to identify the vital ones.

What G2 customers dislike about Salesloft:

“I don’t like the way it measures personalization. I might create a cadence particularly for a sure place at a sure firm, however as a result of I don’t change the cadence itself, it marks it as not personalised. This impacts how I view my knowledge and makes it more durable to enhance my outreach.”

– Salesloft Assessment, Karim H.

What I dislike about Shut:

• Some folks want there have been one‑click on calling instantly from lead pages, which might make workflows smoother.
• I’ve seen a number of mentions of voicemail dealing with being a bit finicky at instances, although most agree it’s extra of a small hiccup than an actual disadvantage.

What G2 customers dislike about Shut:

“I’m general stats for reps so I can have an organized view of our metrics,  for instance, what number of leads truly picked up the telephone on a given day.  I’d additionally prefer to have an outline of the place the reps are all through the day, so I do know when and the place to leap in and assist,  much like how Salesforce supplies a dashboard.”

– Shut Assessment, Jacob P.

What I dislike about Nooks:

• Just a few folks point out occasional glitches with name connectivity or tendencies not marking accurately, although most say help resolves them rapidly.
• Some reviewers want they might select which quantity to name from for one‑off calls, and some talked about constructed‑in emailing or scheduling would add comfort.

What G2 customers dislike about Nooks:

“I do want we might have all of our SFDC particulars on the client web page for every particular person we’re calling, so we wouldn’t want a number of tabs open to maintain observe of the place we left off with the prospect. However it’s not too dangerous.”

– Nooks Assessment, Nina H.

What I dislike about JustCall:

• The cellular app could be a little glitchy, with name logs or notifications not at all times syncing instantly, as G2 customers additionally pointed out.
• Organising superior name flows feels difficult at first, and from what I’ve learn, step-by-step steerage would make onboarding smoother.

What G2 customers dislike about JustCall:

“Up to now, we haven’t encountered any main points. There have been a number of situations the place new code deployments brought about issues with our current pages mapped into the instrument. Nevertheless, we’ve seen Saleo’s roadmap consists of utilizing AI to detect and routinely remap modifications. As soon as that’s in place, it ought to get rid of the necessity for guide QA totally.”

– JustCall Assessment, Ayush A.

From my evaluate of G2 suggestions, I’ve seen that ZoomInfo Gross sales is extensively trusted for combining an organization’s personal knowledge with its huge database powered by generative AI. Many reviewers say this makes it simpler to uncover the fitting prospects and insights whereas reducing by way of the noise.

A characteristic that persistently stands out is automated outreach by way of workflows. Customers spotlight how creating prospect lists and organising touchpoints saves them hours every week. I’ve learn a number of feedback noting that this prevents leads from slipping by way of the cracks whereas making outreach extra constant and scalable.

Reviewers additionally worth the platform’s in-depth analysis capabilities. Having firm particulars, org charts, and direct dials in a single place means much less switching between instruments. In response to G2 Knowledge, 80% of customers reward ZoomInfo’s reporting options, which they are saying give a transparent view of pipeline progress and success metrics.

I’ve additionally seen robust suggestions for the Chrome Extension. Many reviewers point out the way it supplies correct contact knowledge proper the place they’re engaged on LinkedIn, inside Outreach, or whereas making ready for a name. This fast entry is described as a serious benefit for reaching decision-makers effectively.

One other space gaining consideration is ZoomInfo’s generative AI instruments. Reviewers spotlight options like AI-powered name summaries, clever dashboards, and lead intelligence insights, which sharpen their view of the pipeline and help sooner, smarter decision-making.

Some customers do point out occasional knowledge accuracy points, akin to outdated telephone numbers or bounced emails. The encouraging information is that these instances are described as uncommon, with most knowledge seen as reliable. Many counsel extra frequent updates or verification checks to make the already robust database much more dependable.

Integrations are one other space the place customers see room for enchancment. Whereas present CRM and name heart connections meet most wants, a number of reviewers would love broader native integrations to additional streamline workflows and scale back guide steps.

General, based mostly on the opinions I’ve learn, ZoomInfo Gross sales is seen as a robust instrument for contemporary gross sales groups, combining expansive knowledge, automation, and AI insights to drive extra environment friendly and efficient prospecting.

What I dislike about ZoomInfo Gross sales:

• Some customers talked about the shortage of an undo perform and restricted textual content editor capabilities, which may be irritating throughout information creation.
• I additionally seen suggestions requesting extra superior customization choices for recorded demos to raised match branding and structure wants.

What G2 customers dislike about ZoomInfo Gross sales:

“ZoomInfo wants to enhance the accuracy of its hierarchy knowledge.  It might be useful in the event that they built-in with instruments like Hunter.io to raised map latest updates in firm staff and organizational construction. CRM integration remains to be weak and will help extra CRM apps, as many firms use completely different programs.  Scoops knowledge and intent knowledge are additionally a priority, as they’re not offered in actual time.”

– ZoomInfo Gross sales Assessment, Mohammed A.

Apollo.io is an AI-powered gross sales platform that helps groups discover and interact leads, automate outreach, handle offers, and enrich knowledge without having a number of instruments.

In response to G2, 88% of customers spotlight the energy of its contact knowledge, usually noting that its accessibility and accuracy set it aside from different platforms.

Apollo.io’s pipeline administration is a characteristic that reviewers ceaselessly respect. Many point out the worth of instruments like name recording, assembly scheduling, and actionable gross sales intelligence, which information them by way of each stage of the gross sales course of, from first contact to closing offers. Customers say these insights assist them work extra strategically and with larger confidence.

I’ve additionally seen robust suggestions about Apollo.io’s CRM and advertising automation integrations. Reviewers spotlight how easily the platform syncs knowledge throughout programs, making a single supply of fact. They observe that this prevents duplicate entries, reduces missed updates, and simplifies workflows, making each day operations extra environment friendly.

What stands out throughout many opinions is the centralized view Apollo.io supplies of the pipeline and lead actions. Customers share that they’ll simply run focused searches, construct lead lists, and design sequences with A/B testing and automation. They emphasize that this stage of group makes outreach constant and monitoring efficiency easy.

Some reviewers counsel increasing name performance with options like name transfers, participant provides, or push-to-conference choices. Whereas the present instruments are useful, they imagine these additions would make reside interactions much more dynamic.

I’ve additionally learn suggestions suggesting enhancements to name recording and assembly scheduling, noting that refinements would deliver them as much as the identical excessive commonplace as Apollo.io’s different options. Encouragingly, many point out the platform’s regular evolution, which supplies them confidence that these enhancements are prone to come.

General, based mostly on the opinions I’ve learn, Apollo.io is seen as a robust ally for gross sales groups. 

What I dislike about Apollo.io:

• Name options could possibly be extra dynamic, with some reviewers wishing for choices like name transfers or push-to-conference to enhance reside conversations.
• Assembly scheduling and name recording may want some polish, however customers appear hopeful that they’ll enhance because the platform evolves.

What G2 customers dislike about Apollo.io:

“At instances, the Chrome extension could be a bit sluggish or buggy, particularly when used with LinkedIn. Some knowledge might often be outdated, requiring verification. Nevertheless, these are minor points in comparison with the general worth the platform supplies. We’d like to see much more real-time integrations and enhancements in cellular usability shifting ahead.”

– Apollo.io Assessment, Pankaj.

Aircall integrates voice, SMS, WhatsApp, and social media channels right into a single platform, with bidirectional syncing throughout 100+ enterprise apps. Reviewers usually reward this linked method for serving to groups handle communication extra effectively in a single place.

A characteristic that will get frequent reward is Aircall’s intuitive interface. Many reviewers spotlight how its clear design makes setup and navigation easy, saving time and lowering frustration—particularly when onboarding new group members. This ease of use is commonly described as a serious productiveness booster.

One other standout is the platform’s analytics on name quantity, agent efficiency, and buyer interactions. In response to G2, 87% of customers reward Aircall’s each day summaries, saying they preserve groups knowledgeable without having to dig by way of detailed experiences. These insights are valued for recognizing teaching alternatives and enhancing general effectiveness.

I’ve additionally learn constructive suggestions on Aircall’s CRM integration. Reviewers point out that computerized logging of calls and notes eliminates guide knowledge entry, conserving communication information correct and saving priceless time.

Some reviewers point out limits on SMS/MMS messaging quotas, with additional expenses if month-to-month allowances are exceeded. Whereas this could be a disadvantage, others observe that it encourages aware utilization and respect that the platform provides choices to scale messaging as wanted.

Just a few customers additionally noticed that workflows can really feel slower throughout peak instances. Even so, most agree that Aircall’s capability to scale alongside group wants outweighs these occasional slowdowns.

Primarily based on the tendencies I’ve seen, Aircall is very regarded for its user-friendly design, highly effective analytics, and seamless CRM connectivity, making it a powerful selection for companies seeking to unify their communication channels.

What I dislike about Aircall:

• Messaging limits may be irritating throughout busy instances, and from what I’ve learn, some customers want there have been extra versatile or larger quotas.
• Just a few reviewers point out occasional sluggish loading or dropped calls, and it looks like smoother efficiency would make an enormous distinction.

What G2 customers dislike about Aircall:

“The one issues I’ve discovered that might be helpful for Aircall are: 1) with the ability to see the standing of my teammates whereas they’re on a name with out having to enter a switch, and a couple of) gaining access to name historical past whereas I’m on an lively name. There have been a number of instances after I wanted to search for names or telephone numbers from earlier calls, however couldn’t as a result of the historical past was locked in the course of the lively name. Having this performance can be actually useful in these conditions.”

– Aircall Assessment, Jessica F.

As soon as your calls are tracked and logged, pair them with dialog intelligence software program to enhance what occurs on these calls.