Should you’re keen about psychological well being, love serving to others, and thrive in a fast-paced help surroundings, Alma is hiring full-time Buyer Expertise Associates to hitch their distant workforce!
As a Buyer Expertise Affiliate, you’ll present empathetic and high-quality help to Alma’s psychological well being suppliers and purchasers throughout cellphone, electronic mail, and finally chat. You’ll be the primary level of contact, serving to customers navigate Alma’s techniques, resolve points, and really feel totally supported from begin to end.
This place is ideal for organized, solution-oriented professionals who can stability empathy with effectivity whereas delivering clear, policy-aligned options.
Place Particulars:
- Begin Date: July 22, 2025
- Hourly Charge: $24/hr
- Schedule: Full-time
- Choices: Monday–Friday or Sunday–Thursday
- Contains potential weekend and vacation protection
- Distant: Sure – totally distant place
Key Obligations:
- Present help through electronic mail, cellphone, and chat
- Information prospects by Alma’s workflows and companies
- Translate complicated insurance policies into easy-to-understand solutions
- Examine and resolve help requests
- Preserve high quality and effectivity metrics
- Take part in ongoing coaching and workforce collaboration
{Qualifications}:
- 1–2 years of expertise in buyer help (electronic mail/cellphone/chat)
- Glorious written and verbal communication expertise
- In a position to handle excessive work quantity with accuracy
- Snug utilizing help instruments (Zendesk expertise is a plus)
- Sturdy essential pondering and judgment
- Self-motivated, dependable, and a workforce participant
- Keen about psychological well being and Alma’s mission
Advantages at Alma:
- Distant-first work surroundings
- Well being, dental, and imaginative and prescient insurance coverage (Aetna, MetLife)
- HSA/FSA plans
- 401(okay) plan
- Month-to-month stipends for remedy, wellness, co-working house, and residential workplace
- Monetary wellness instruments (Northstar, BenefitHub)
- Pet low cost program
- Worker Help Program
- Parental depart
- Paid day off: 11 holidays, Psychological Well being Day, Volunteer Day, and versatile PTO
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