18 On-line Chat Agent Jobs You Can Do From House

Are you on the lookout for distant chat agent jobs the place you don’t have to speak on the cellphone? Maintain studying; this put up has you coated.

Again after I was in faculty, I labored for a telemarketing firm. Whereas the gig itself was versatile and paid effectively, it exhausted me. Most of the time, individuals didn’t need to converse on the cellphone (which I get), so I must cope with their anger, irritation, and many curse phrases and hang-ups.

Over time, I dreaded moving into to work. After faculty, I labored for Medicaid, doing prior authorization for nursing visits and residential medical gear. Once more, I used to be on the cellphone for lengthy intervals coping with disgruntled suppliers — no enjoyable!

Whereas many make money working from home jobs are phone-based, the Web has opened up a brand new breed of customer support that doesn’t require being on the cellphone.

In truth, stay customer support chat is changing into more and more standard each day. A few of these on-line chat agent jobs require background data of a particular space, and lots of of them require you to kind a sure variety of phrases per minute, so ensure you learn the entire effective print earlier than making use of.

What are the necessities for being a distant chat agent?

To develop into a web-based chat agent, most corporations require candidates to have a highschool diploma or GED, wonderful written communication expertise, and a quick and correct typing velocity. Many corporations additionally require no less than one yr of customer support expertise; nonetheless, there are some corporations that can rent novices with none expertise. You’ll additionally want a pc or laptop computer, a hard-wired, dependable web connection, and a quiet place to do your work.

18 distant chat agent jobs you are able to do from dwelling

Distant chat agent jobs are in excessive demand. There are normally extra candidates than there are open positions. When you’re set on being a chat agent, you’ll have to examine with these corporations incessantly to see if any new openings come up. If they provide e mail job alerts, I extremely counsel signing up for them so that you simply don’t miss any new openings.

1. ACD Direct – Brokers

ACD Direct hires impartial contractors for a wide range of call-based positions; nonetheless, they’re continually increasing their choices, and so they might sometimes have non-phone positions. Current brokers will get precedence for the non-phone positions, so that you’ll have to spend a while on the cellphone earlier than being eligible for the non-phone gigs. 

• ACD Direct doesn’t rent within the following states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, or South Dakota. 
• Should go a felony background examine. 
• ACD Direct will get a 3.2-star score on Glassdoor.com.

2. Chatdesk – Chatdesk Knowledgeable

Chatdesk is a New York-based firm that hires freelance buyer assist brokers to deal with inquiries through social media (Fb, Instagram, Twitter (X), and TikTok), e mail, textual content, and chat. Shifts are versatile, and you’ll work days, nights, and weekends. For these entry-level roles, you’ll want the next:

• A minimum of 18 years of age.
• Wonderful communication expertise and a spotlight to element.
• Your individual laptop and web entry.
• Chatdesk will get a 4.4-star score on Glassdoor.com.

3. Concentrix – House Agent

Concentrix supplies enterprise options to all kinds of corporations, and typically, they contract with corporations that want distant chat brokers. These positions are inclined to fill quick, so that you’ll need to examine with them periodically for openings.

• On-line chat associates are answerable for offering primary to advanced buyer and technical assist.
• Hires in most states within the US, in addition to world places.
• In response to Certainly, the common pay is no less than $15.18 per hour; these are W2 roles.
• Concentrix will get a 4-star score on Glassdoor.com.

4. Foundever – Buyer Service Brokers

Foundever, previously the Sitel Group, hires full-time and part-time W2 staff to offer customer support to manufacturers from across the globe.

• Many roles embody cellphone work, however they do sometimes have chat, e mail, and social media positions obtainable.
• The common pay price is $16-$18 per hour, in response to previous job openings.
• Foundever hires novices with a highschool diploma or GED.
• Some positions are location-dependent.
• Foundever will get a 3.8-star score on Glassdoor.com.

5. Guitar Heart – CHAT Agent

Guitar Heart sometimes has full-time distant and hybrid job openings for distant chat and gross sales brokers. These positions are usually location-dependent, and brokers should have the next {qualifications}:

• Candidates should be music lovers and have a ardour for serving to individuals.
• You’ll want a highschool diploma or GED and no less than two years of expertise.
• You should be capable to kind 30 phrases per minute (WPM).
• Use the key phrase distant whenever you’re looking on their web site.
• Guitar Heart will get a 3.1-star score on Glassdoor.com.

6. Hopper – Journey Expertise Brokers

Hopper hires full-time brokers with no less than two years of expertise utilizing a world distribution system (Sabre, Apollo, or Amadeus).

• On this position, you’ll help clients utilizing e mail and chat.
• Hopper presents a aggressive wage and in depth advantages, together with medical insurance.
• They rent staff from all world wide.
• Hopper will get a 3-star score on Glassdoor.com.

7. InboxDone – Inbox Managers

InboxDone hires US-based freelancers to handle e mail, social media, assist desk tickets, and different administrative duties. For these part-time positions, no expertise is required, however it is best to have wonderful communication expertise, be detail-oriented, and have a excessive stage of empathy and emotional intelligence. In these roles, you may work from wherever, and also you’ll have a versatile schedule.

• The beginning pay price is $17 per hour, plus paid holidays and bonuses.
• You’ll want to offer your individual laptop computer and web connection.
• InboxDone will get a 4.9-star score on Glassdoor.com.

8. LiveChat – Help Hero

LiveChat sometimes has distant job openings for assist heroes (chat brokers). The pay price for this position is unknown.

• You’ll want quick and correct typing expertise, no less than 40 WPM.
• Will need to have an ideal command of the English language.
• LiveChat, owned by Textual content, receives a 3.9-star score on Glassdoor.com.

9. LiveWorld – Social Media Brokers

LiveWorld hires part-time social media brokers to carry out duties like social media moderation, buyer assist, engagement, and monitoring.

• Will need to have 2-3 years of expertise in on-line moderation and powerful typing expertise.
• Will need to have the supply to work some nights, weekends, and holidays.
• I heard from one reader that this place pays minimal wage.
• LiveWorld will get a 3.7-star score on Glassdoor.com

10. ModSquad – Mods

ModSquad contributors focus on digital engagement, similar to moderating content material, chatting with clients, managing communities, dealing with buyer assist, and updating social media accounts.

• On this position, you’ll work as an impartial contractor.
• You may create your individual schedule and choose the initiatives you’re employed on.
• At present, it has contractors in 90 nations world wide who converse 50 totally different languages.
• In response to Glassdoor.com, the common pay is $17 per hour.
• ModSquad will get a 3.2-star score on Glassdoor.com.

Associated Content material: Distant Discussion board and Chat Moderator Jobs

11. OutPLEX – Buyer Service Reps

OutPLEX sometimes hires on-line chat assist brokers within the US, Columbia, and the Dominican Republic. Brokers might have to make cellphone calls to resolve points. For these positions, it is best to:

• Be capable to kind 30-50 WPM with zero errors.
• You’ll want a highschool diploma and a Home windows Working System.
• Will need to have wonderful spelling, grammar, and communication expertise.
• The common pay is $17 per hour, plus advantages.
• OutPLEX will get a 4-star score on Glassdoor.com.

12. Robert Half – Buyer Help Brokers

Robert Half is a staffing company that usually has distant job openings for buyer assist and social media brokers who deal with inquiries through chat, e mail, social media, and textual content. For many jobs, you’ll want wonderful communication expertise, consideration to element, and good time administration expertise.

• Positions are location-dependent.
• Robert Half has distant short-term, everlasting, and contract positions.
• Wage varies primarily based on many components.
• Robert Half will get a 3.8-star score on Glassdoor.com.

13. SimplrFlex – Specialists

SimplrFlex hires impartial contractors to reply assist tickets on-line. No cellphone work or interview is required. Simply register for an account, full 10 take a look at tickets to showcase your written communication expertise, after which give them 1-10 days to evaluation your utility. When you go the take a look at, you’ll be invited to fill out paperwork and full a felony background examine. With SimplrFlex, you may log in anytime to make more money answering tickets. 

• Doesn’t rent within the following states: CA, IL, MA, NY, UT, VT, WA, or WI.
• Funds are distributed through PayPal or Venmo.
• SimplrFlex will get a 3-star score on Glassdoor.com. 

14. Site123 – Gross sales Chat Specialists

Site123 hires US-based distant gross sales chat specialists to help clients through chat and e mail. To use for these roles, you’ll have to submit a resume to [email protected].

• Should be tech-savvy and perceive the web site builder discipline.
• It is advisable have confirmed expertise in gross sales and customer support.
• Should be educated of social media platforms like Fb, Twitter, and LinkedIn.
• Site123 will get a 4-star score on Glassdoor.com.

15. SiteStaff – Chat Hosts

SiteStaff hires skilled chat hosts who’re in a position to deal with 3-4 ongoing conversations on the identical time.

• You should be situated in Denver, Colorado.
• Should be capable to kind 65-75+ WPM.
• You should have wonderful punctuation, grammar, and spelling.
• Bonus factors in the event you’re bilingual.
• SiteStaff will get a 3.3-star score on Glassdoor.com.

16. The Trevor Venture – Chat and Textual content Counselors

The Trevor Venture is a useful resource for LGBTQ youth who want emotional assist. They rent on-line chat and textual content counselors to assist LGBTQ youth across the clock.

For these positions, you will need to:

• Have wonderful, quick, and assertive communication expertise.
• They rent in america and Mexico and are open 24/7, one year a yr.
• These are W2 positions that include advantages.
• The Trevor Venture will get a 2.5-star score on Glassdoor.com.

17. Wayfair – Chat Gross sales Brokers

Wayfair hires distant employees from the US, Canada, Germany, India, Poland, the UK, China, and Eire. For these distant chat jobs, you’ll want:

• Typing velocity of 45 WPM.
• Two years of gross sales or service expertise.
• Should be snug working in a fast-paced atmosphere, dealing with a number of chat messages without delay.
• The place comes with hourly pay and month-to-month bonuses, and your gear is offered.
• Wayfair will get a 2.9-star score on Glassdoor.com.

18. Upwork – Chat Help Specialist Jobs

Upwork is a contract market the place freelancers can join with corporations that want their expertise. With Upwork, you may create a profile that showcases your expertise and experience, and you can even browse freelance assignments on the location and submit bids for gigs that you simply’d prefer to work on.

One chat agent job I discovered was for a chat agent to reply questions on insurance coverage through textual content, e mail, and thru their app, and the pay price was $12.50-$22.00 per hour.

Upwork does cost a payment for utilizing their platform, and charges might be seen beneath:

• $0-$500 in earnings – 20% service payment
• $500.01-$10,000 in earnings – 10% service payment
• $10,000.01 or extra in earnings – 5% service payment

Since Upwork isn’t the hiring firm, you’ll want to educate your self on frequent make money working from home scams. It’s best to by no means pay for gear (check-cashing rip-off), purchase present playing cards, settle for funds off of Upwork, or give out private info. Learn these rip-off prevention suggestions earlier than getting began on the platform.

Different methods to search out on-line chat jobs

When you’re searching the online and spot {that a} web site has a stay chat agent field perform, look on their profession web page and see in the event that they rent distant chat brokers. Some corporations use third-party employers to fill their chat agent positions, however others rent in-house. Some chat agent features are automated by synthetic intelligence (AI), however it’s price exploring to see if the corporate is likely to be hiring. You may normally discover a hyperlink to the corporate’s profession web page of their web site’s footer.

Different avenues to discover are enterprise course of outsourcing (BPOs) and staffing web sites like Daring Enterprise, Conduent, Kelly Providers, Randstad, and Adecco. Not solely have they got distant job openings, however you can even discover these one-off job alternatives for chat assist brokers.

Are you able to tolerate a bit cellphone work?

When you’re on the lookout for extra chat agent jobs, try FlexJobs – they’ve many choices. Simply just be sure you completely learn the job description. Many stay chat agent jobs require cellphone assist, so in the event you’re in opposition to being on the cellphone, you’ll need to be sure that the place is 100% on-line chat, e mail, and social media.

In case you are OK answering some inbound cellphone calls, corporations like 5CA, Amazon, Apple, NexRep, Omni Interactions, Smith.ai, SupportNinja, and Wrrk supply dwelling chat jobs that mix cellphone, e mail, chat, and social media work.

Receives a commission for sexting?

One phrase of warning: cellphone actresses’ chat agent jobs are intercourse chat operator jobs. I need you to know what you’re making use of for in the event you run throughout these job postings. I don’t cowl this chance or cellphone intercourse jobs on the location. When you’re excited about working from dwelling as a chat intercourse operator, WAH Adventures has a listing of hiring corporations.

Finest on-line chat assist jobs

When you’re nonetheless not discovering your dream on-line chat job, examine to see in the event you can join job alerts out of your favourite corporations and job boards. This fashion, you’ll be the primary to find out about present chat job openings.

As extra corporations go browsing with their companies, extra distant chat agent jobs will develop into obtainable, and I’ll proceed to replace this listing as new ones pop up.

Be sure you join our e-newsletter, the place we share different on-line chat jobs that we discover!

Do you could have a distant chat assist job? Which firm do you’re employed for? Drop us a observe; we’d love to listen to from you!

Initially revealed January 21, 2015. Content material up to date January 2025.