In the event you love making a distinction in folks’s lives and thrive in a fast-paced, service-first setting, CareCentrix is hiring Affected person Expertise Associates to affix their distant Service Validation Workforce!
That is your alternative to assist sufferers obtain the medical providers and gear they want — all from the consolation of your own home.
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In regards to the Position
As a Affected person Expertise Affiliate, you’ll be the voice of reassurance to sufferers throughout the nation. Your job is to verify supply of medical providers or gear, assist reschedule any points, and make sure the affected person’s expertise was optimistic and stress-free.
You’ll additionally associate with inner groups to resolve any issues, monitor suggestions, and preserve correct documentation — all whereas delivering compassionate and useful buyer assist.
Place Particulars
- Job Title: Affected person Expertise Affiliate
- Location: 100% Distant (U.S. solely)
- Begin Date: Monday, September 8, 2025
- Beginning Pay: $16.50/hour + month-to-month company efficiency bonuses
- Coaching Schedule: Mon–Fri, 9:00 AM–5:30 PM EST
- Submit-Coaching Shift: Mon–Fri, 10:00 AM–6:30 PM EST
- Hiring a number of candidates now!
Key Tasks
- Make outbound calls to verify medical providers or gear supply
- Reply inbound follow-up calls or escalations
- Doc interactions utilizing inner techniques (Intake98, SharePoint, Net Assist Desk/CART)
- Confirm affected person data in compliance with HIPAA pointers
- Assist reschedule providers and coordinate escalations
- Meet efficiency objectives for high quality, attendance, and productiveness
You’ll Love This Position If You:
- Get pleasure from serving to folks and fixing issues over the telephone
- Keep calm beneath stress and stay affected person with tough callers
- Are detail-oriented and tech-savvy throughout a number of techniques
- Thrive in fast-paced name heart environments
- Wish to do business from home whereas making a optimistic affect
{Qualifications}
- Excessive College Diploma or GED required
- 1+ 12 months of customer support expertise most well-liked (particularly name heart work)
- Typing pace of 35+ WPM with intermediate PC and multitasking expertise
- Means to navigate twin screens and a number of purposes
- Familiarity with search engines like google, e mail, and trendy pc fundamentals
Perks & Advantages
- $16.50/hr base pay with month-to-month incentive bonus alternatives
- Full advantages: Well being, Dental, Imaginative and prescient + HSA and FSA contributions
- Beneficiant PTO and 401(ok) plan
- Paid parental go away
- Free on-demand digital health courses
- Profession development alternatives and a enjoyable, team-oriented tradition
Apply Now
CareCentrix is searching for empathetic, dependable professionals who wish to play an important position in supporting sufferers from behind the scenes. In the event you’re able to launch or develop your distant healthcare assist profession, that is the job for you
<< GO HERE TO START YOUR APPLICATION>>
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