5 Finest RMM Software program Picks I’d Hand to MSPs and IT groups

I’ve seen put up after put up from sysadmins, solo IT professionals, and managed service suppliers (MSPs) asking the identical factor: “What’s the finest RMM software program that doesn’t make me throw my laptop computer out of the window?”

Between clunky agent deployments, patch automation that breaks at scale, overpriced licensing tiers, and distant entry instruments that freeze while you want them most, the frustrations are actual, and I’ve heard them loud and clear.

I will not be managing endpoints myself, however I’ve spent the previous couple of weeks knee-deep on this area, evaluating options, studying MSP boards, analyzing consumer opinions, and learning what actual groups want from their RMM.

On this article, I’ll stroll you thru the 5 finest RMM software program instruments for a spread of wants: whether or not you’re operating a one-person IT store, supporting nonprofit shoppers, or scaling an MSP that’s juggling hundreds of endpoints.

Should you’re bored with bloated options, high-pressure demos, and help that ghosts you while you want it most, you’re in the suitable place.

5 finest RMM software program I like to recommend  

The office is not the identical. 75% of enterprise leaders count on to vary their hybrid work mannequin within the subsequent two years, in keeping with Zoom. And with rising cyber threats, I do know for a proven fact that distant monitoring and administration (RMM)software program is taken into account important by many IT groups. Its market is projected to develop from $3.06 billion in 2024 to $5.1 billion by 2030, reflecting how vital the pliability and visibility these instruments convey.

One of the simplest ways somebody put it to me was, “It’s like having eyes on each machine, with no need to be within the room.” That caught with me. At its core, RMM software program offers groups the instruments to supervise, preserve, and help endpoints from anyplace, dealing with patching, scripting, distant desktop, alerts, asset monitoring, and extra in a single place.

After I requested MSPs what they depend on their RMM for, the reply was virtually at all times the identical: “It’s how we hold the whole lot operating with out continuously placing out fires.” For inner IT groups, particularly these juggling hybrid work environments, it turns into the central dashboard to handle updates, machines, consumer points, and even stock, with out hopping throughout a dozen completely different instruments.

What stood out in these conversations was how a lot RMM adjustments the sport. It’s not nearly monitoring; it’s about making workflows repeatable, distant help dependable, and groups extra proactive than reactive. The best RMM doesn’t overwhelm you with alerts. It filters the noise, simplifies the response, and saves time the place it issues most.

What makes one of the best RMM software program: my standards

After talking with MSPs and inner IT professionals, I narrowed my standards for one of the best RMM software program to a handful of non-negotiables. Right here’s what I seemed for primarily based on what actual customers stated issues most in day-to-day operations.

• Sturdy patch administration and OS protection: Patching got here up continuously in conversations. I prioritized instruments that supply dependable, policy-driven patching for various OS like Home windows, macOS, and (the place supported) Linux. Granular management over scheduling, approval workflows, and third-party app patching have been all key differentiators.
• Quick, safe distant entry: Whether or not it is serving to finish customers or investigating alerts, quick distant management is desk stakes. I seemed for platforms with built-in, safe distant entry, ideally with multi-session help, file switch, session recording, and MFA safety baked in.
• Automation and scripting flexibility: RMM ought to cut back handbook work. I centered on platforms that help versatile automation, both through GUI-based workflows or help for PowerShell, Bash, and different scripting languages. Bonus factors for reusable script libraries and automation triggers tied to alerts or occasions.
• Actual-time monitoring and good alerting: The very best RMM instruments floor the suitable info on the proper time. I seemed for customizable monitoring insurance policies, alert thresholds, and escalation logic. MSPs instructed me they need fewer false positives and smarter alert noise discount, not simply dashboards stuffed with pink flags.
• Asset and endpoint stock administration: Retaining tabs on each machine, license, and software program set up is vital. I prioritized instruments with clear, searchable {hardware}/software program inventories, lifecycle monitoring, and asset grouping,  particularly people who sync with Lively Listing or permit tagging by web site or consumer.
• Integration with the broader IT stack: From backup to EDR and documentation instruments, RMM platforms don’t dwell in a vacuum. I gave desire to distributors with native integrations or sturdy APIs that hook up with fashionable instruments like Microsoft 365, IT Glue, SentinelOne, and others.
• Ease of use and onboarding: Even probably the most highly effective device gained’t assist if it’s a ache to arrange. I paid consideration to UI design, coverage creation workflows, agent deployment choices, and the way steep the educational curve is likely to be, particularly for small groups or solo admins.

With this, I narrowed right down to the 5 finest RMM software program. Not all of them tick each field on my standards record, however every stands out in ways in which make it value contemplating, relying in your particular wants.

The record under incorporates real consumer opinions from the RMM software program class. To be included on this class, an answer should:

• Monitor IT belongings, together with endpoints, computer systems, and purposes
• Monitor community efficiency, safety, and availability
• Uncover and monitor IT-related points
• Permit distant directors to entry endpoints

*This knowledge was pulled from G2 in 2025. Some opinions might have been edited for readability.  

NinjaOne is a kind of names I saved listening to every time I requested IT professionals and MSPs what RMM software program they really appreciated utilizing. It got here up on G2, in Reddit threads, and in a couple of one-on-one conversations I had throughout my analysis. Naturally, I wished to dig deeper into why it stands out.

After watching the video demo and brushing by latest G2 opinions, it’s straightforward for me to see why NinjaOne constantly ranks so excessive as one of many top-rated RMM software program.

Customers appear to like most is how clear and intuitive the platform feels. Whether or not they’re managing 50 units or 5,000, the convenience of use and setup got here up many times. A number of reviewers talked about getting up and operating shortly, with no need tons of documentation or exterior assist. 

The true standouts for my part? Patch administration, distant monitoring, and machine management. These are constantly rated at 94% on G2, placing NinjaOne above the class common. It’s praised for its real-time visibility, quick agent efficiency, and granular coverage controls.

I noticed a number of feedback from system directors who stated it helps them confidently automate updates and cut back hands-on intervention. That is particularly priceless for small groups stretched skinny. I would say NinjaOne is without doubt one of the most dependable RMM instruments for community administration.

NinjaOne isn’t excellent, and no RMM actually is. One factor I saved listening to was that the reporting performance feels a bit restricted, particularly when you’re on the lookout for extremely customizable or client-facing reviews. A number of IT professionals talked about that whereas the dashboards are clear and useful, digging deeper into knowledge or automating reviews requires extra flexibility than what’s at present provided.

I additionally noticed a couple of G2 customers level out that modules like scripting and MDM may gain advantage from extra superior performance. I might say they’re not dealbreakers, however extra of a standard ask from groups seeking to scale or automate extra advanced workflows.

Nonetheless, 99% of customers on G2 price NinjaOne 4 or 5 stars, which speaks volumes about how nicely it delivers on the core options IT groups and MSPs depend on most.

General, I would advocate NinjaOne to IT groups or MSPs on the lookout for a dependable, no-frills RMM platform that nails the basics. It’s particularly perfect for groups that worth straightforward setup, good buyer help, and streamlined patching throughout Home windows and macOS environments.

And when you’re coming from instruments with outdated interfaces or laggy brokers, this one would possibly simply really feel like a breath of contemporary air.

What I dislike about NinjaOne:

• A couple of customers famous that the reporting choices really feel a bit restricted, particularly if you would like extremely detailed or custom-made reviews for shoppers or inner groups.
• I noticed some G2 reviewers mentioning that modules like MDM and scripting work nicely for primary wants, however they’d prefer to see extra superior capabilities added over time.

What G2 customers dislike about NinjaOne: 

“Some modules, corresponding to MDM, are usually not but on par with competing merchandise; nonetheless, they appear to require further time to mature. The pricing mannequin undoubtedly wants enchancment—having clearly outlined tiers reasonably than fixed changes could be helpful. Lastly, the built-in reporting may provide better flexibility.”

– NinjaOne Evaluate, Samir H.

Datto RMM got here up usually in my analysis, particularly after I spoke with MSPs who have been deep into managing consumer networks and wanted one thing extra scalable than entry-level instruments. It’s broadly used throughout the MSP area and it reveals up strongly on G2 with a 4.5-star common from 600+ reviewers.

 An enormous a part of why Datto RMM works for thus many groups, for my part, is its core distant monitoring and machine administration capabilities. These are the bread and butter, and reviewers agree. Distant monitoring alone scored a robust 93% satisfaction score, with G2 customers calling out how straightforward it’s to get granular visibility into endpoints and automate widespread duties.

I noticed a number of feedback praising the pliability of the automation engine and the flexibility to push updates, scripts, and configurations throughout fleets with out having to babysit each motion. For MSPs managing many consumer websites or networks, that form of management is vital.

That stated, I noticed feedback round distant management stability. A lot of G2 reviewers stated the online distant entry and Splashtop work nicely sufficient, however could be inconsistent or gradual at occasions.

One other theme I noticed throughout a number of opinions was that some options, just like the dashboards to share info or the online distant, may use extra depth. Now, these aren’t essentially main points, however extra so areas the place customers hope to see continued enhancements.

Nonetheless, 95% of customers price Datto RMM 4 or 5 stars, and primarily based on what I noticed, it’s straightforward to know why.

Should you’re a part of a mid-sized or rising MSP, otherwise you’re on the lookout for an RMM platform that integrates tightly together with your backup, endpoint safety, or PSA instruments, I would say Datto RMM is a critical contender. Particularly for groups already utilizing different Kaseya or Datto merchandise, Datto RMM feels just like the pure subsequent step. It brings the whole lot into one ecosystem and provides you the automation muscle to scale with out including extra overhead.

What I dislike about Datto RMM:

• I got here throughout a number of reviewers stating that distant entry could be hit and miss. It’s practical, however not at all times as clean as anticipated.
• There have been some widespread requests for enhancements in options like customizable reporting dashboards or UI/UX enhancements — options customers hope to see refined because the platform evolves.

What G2 customers dislike about Datto RMM:

“The distant platform is gradual and crashes on occasion.”

– Datto RMM Evaluate,  Jeff G. 

TeamViewer is a kind of instruments that just about each IT crew or technician has touched sooner or later, often for distant desktop help. However what stunned me in my analysis is simply how a lot it is advanced right into a broader RMM resolution. With over 3,000 opinions on G2 and a 4.5-star common, it’s clear that TeamViewer has a loyal base of customers who lean on it for its simplicity and reliability.

What G2 customers constantly reward is how easy distant entry feels. It’s TeamViewer’s bread and butter, and it reveals, with a 98% satisfaction score for distant entry, one of many highest within the class.

So far as I can inform, folks love how shortly they will hook up with consumer units with out leaping by hoops or spinning up infrastructure. It’s additionally extremely rated for ease of use (93%) and ease of setup (92%), making it an amazing match for groups that don’t need to waste time on advanced configurations.

A couple of customers additionally highlighted options like service, asset administration, and machine management. You’ll be able to handle units, schedule and roll out updates, and handle patch deployments, software program installations, upgrades, and reconfigurations from anyplace. For firms centered on quick, safe help and light-weight machine administration, I really feel these options appear to be greater than sufficient.

As for drawbacks, I did come throughout some feedback about occasional connectivity or session stability points, particularly in lower-bandwidth environments. These weren’t main points, however they’re value noting for groups that want rock-solid connections each time. And I might say this was a standard theme I observed throughout different RMM and distant entry instruments, too.

One other factor a couple of reviewers flagged was value. Some customers felt the pricing was on the upper facet, particularly for smaller groups. However many additionally identified that TeamViewer presents sturdy worth for what it prices, with dependable distant entry and a mature characteristic set. In truth, 94% of G2 customers price it 4 or larger. 

From the whole lot I’ve learn, TeamViewer is without doubt one of the finest distant administration software program for tech startups, SMBs, companies with hybrid workforces, and departments supporting distributed groups. 

What I dislike about TeamViewer:

• Some customers talked about connection drops or occasional lag, particularly on slower networks. I would say it’s not distinctive to TeamViewer alone. This comes up with different distant entry instruments, too. However it’s nonetheless one thing to remember in case your customers are sometimes in low-bandwidth environments.
• I observed fairly a couple of reviewers really feel that the pricing is usually a bit steep, notably for small groups and particular person customers.

What G2 customers dislike about TeamViewer: 

 “I’m involved with its excessive value of operation in enterprise. You can also make the value improve quickly compared with different options. It usually doesn’t have any issues, but I generally expertise lag, notably with gradual web.” 

– TeamViewer Evaluate, Aiden C. 

Atera saved displaying up in my analysis as a favourite for small to midsize MSPs in addition to probably the most reasonably priced RMM options. And it tracks with the G2 Information, too. 

With a 4.6-star common throughout 800+ opinions on G2, Atera has constructed a robust status for being intuitive, budget-friendly, and filled with simply the suitable options to get the job finished with out feeling overwhelming.

What actually stood out to me is how shortly customers are in a position to rise up and operating with Atera. Reviewers usually praised its out-of-the-box simplicity that makes it accessible even to first-time RMM customers. There’s no steep studying curve or difficult onboarding course of, which makes it tremendous approachable, particularly when you’re not deep into scripting or policy-building. When you’re in, the interface feels clear and manageable. It doesn’t attempt to do an excessive amount of, and that’s factor.

Additionally, Atera will get excessive marks for distant entry, distant monitoring, and machine administration, all of which rating round or above 92% in satisfaction. IT groups appear to essentially just like the all-in-one dashboard that integrates RMM, PSA, and even billing into one place.

It’s an enormous plus for smaller MSPs and solo admins who don’t need to spend time stitching collectively six completely different instruments simply to maintain issues operating.

Atera has a couple of minor drawbacks, although. I got here throughout a couple of G2 opinions mentioning occasional efficiency hiccups, just like the interface feeling a bit laggy at occasions or slower load speeds when switching between modules. This is not the key theme, truthfully, nevertheless it’s value being conscious of. 

One other widespread theme I observed was characteristic depth. A couple of customers felt that some areas, like reporting, patch administration, or ticketing, might be extra superior or customizable. The core performance is there, however for groups scaling shortly or dealing with extra advanced environments, there’s undoubtedly room for refinement, which, to Atera’s credit score, they appear dedicated to enhancing with common updates and have rollouts.

What’s extra? 95% of Atera customers price it 4 and above on G2. I’d advocate Atera to small IT groups, solo admins, and rising MSPs who need a no-fuss RMM that’s fast to deploy and simple to handle day after day. For lean groups that worth simplicity, affordability, and an all-in-one expertise, Atera punches nicely above its weight.

What I dislike about Atera:

• I did come throughout a couple of opinions mentioning that the interface can really feel somewhat gradual at occasions, one thing that they’d like to see get smoother over time.
• Some customers shared that they’d like extra superior options or deeper customization, particularly for issues like reporting and ticket workflows. The core instruments are strong, however there’s undoubtedly potential for extra flexibility because the platform evolves.

What G2 customers like about Atera: 

“There’s a lack of communication about future options (the AI is paid, for instance). The device is sweet for beginning with a brand new park, however I discover the ticketing half a bit restricted. The administration of ticket varieties lacks flexibility, and there’s no choice for machine lending, which might be helpful. Additionally, the administration of updates is usually unpredictable: some updates obtain nicely, however then it’s important to go to the workstation to put in them manually.” 

– Atera Evaluate, Fabien T. 

I got here into Action1 anticipating a light-weight RMM platform, however what I discovered within the opinions was a device that quietly excels at what many others overcomplicate. With a 4.9 common score and 97% satisfaction scores throughout classes, Action1 clearly resonates with IT professionals who need dependable, safe, and fashionable endpoint administration with out spending hours configuring it. 

Action1 actually nails the fundamentals: scanning endpoints, pushing updates, and giving IT groups clear visibility with no need to construct customized scripts or advanced insurance policies.

A element that actually caught with me was how usually customers praised its patch administration engine. A number of opinions spotlight how effectively it handles vulnerability remediation throughout massive fleets, with clear visibility, well timed updates, and minimal hands-on involvement. That, mixed with sturdy distant monitoring and machine management, makes it particularly helpful for IT groups that need to implement hygiene at scale with out dragging in a full PSA-RMM stack.

The spotlight for me was the help high quality. A number of customers shared that onboarding was clean and that the crew behind Action1 was fast to reply to questions or assist resolve points. G2 Information 2 knowledge backs this up, displaying a 97% satisfaction rating for help.

That stated, a few widespread themes did come up within the G2 opinions. I noticed a few customers point out the shortage of a cellular app as a limitation. Whereas the desktop expertise is clearly a precedence for the crew, a number of reviewers stated they’d recognize having cellular entry for fast checks or duties on the go.

One other recurring theme I noticed was characteristic depth. Most G2 reviewers have been largely proud of the core capabilities however famous that they’d prefer to see extra superior customization, automation triggers, or reporting choices because the platform matures. However given the common star score of 4.9 on G2 and the truth that 96% of customers rated it 5 stars, I’d view these as small alternatives for development reasonably than main issues.

General, I’d advocate Action1 to lean IT groups, solo sysadmins, and SMB-focused MSPs that want environment friendly patching, real-time monitoring, and machine visibility with out overbuilding their stack. It’s not attempting to be a full-blown PSA or enterprise-grade platform and that’s precisely what makes it shine for the groups who simply need to get work finished.

What I dislike about Action1:

• A couple of of us within the opinions talked about they’d actually prefer to see a cellular app or higher entry on the go. I get it, generally you simply need to verify in or do a fast process out of your telephone
• I noticed some feedback round wanting extra flexibility in options like reporting or automation. The core instruments get the job finished, however there’s undoubtedly room for deeper customization as groups develop or their wants get extra advanced.

What G2 customers dislike about Action1: 

“Provided that Action1 is a Saas, the customization is usually restricted. Sure adjustments to or further options could be requested, however will not be developed if not many purchasers have an analogous request. It is usually doable that you’re paying for options that you just will not be utilizing, whereas further new options generally require a further charge. >

The system tends to have bugs. The implementation with present firm software program will not be at all times doable or requires further options. It’s not doable to implement social media pixels, which could make monitoring of advert campaigns tougher.”

– Action1 Evaluate, Marie-Aline Ok.

Selecting the best RMM software program is just one a part of constructing a resilient, environment friendly IT technique. Should you’re seeking to take your asset visibility and management even additional, discover the prime IT Asset Administration options on G2.